SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
relógio muito bom veio certinho sem nenhuma dor cabeça no transporte pode comprar sem medo...
очень быстрая доставка,две недели. измерение точно!
все работает,позже дополню отзыв, продавец отзывчивый
Дошло за неделю, что наверное одна из самых быстрых доставок из всех продавцов. Сделано качественно, работает отлично.
not satisfied on your shipping
muito legal...chegou rápido...gostei
Пришли за две недели, продавец долго не отправлял. Выглядят как дорогие. Приложение с qr кода встало сразу на русском. Пока все работает! 1
الشحن كان سريع الى اسرائيل خلال اسبوعين تلقيت الطرد الخاص بي، جودة المنتج عالية جدااا.
Excelente producto recibido en la fecha estimada
Todo muy bien
Пришли быстро продавца рекомендую
Все как в описании . Часы на вид прикольные . Доставка очень быстрая , продавца рекомендую . С настройками часов пока не разбирался .
ㅌㅅㅂㄱㄴㅎ
ok
hay muy poca información en el manual y no de claridad de su funcionamiento.
Часы не такие какие ожидал ну вполе вполне хорошие только не
n'arrive pas à connecter ma montre sur mon téléphone Samsung je n'arrive même pas à changer l'heure parce que elle est pas à l'heure il est 14h 54 marque 3h57 je pense que ça va être un jeu de patience entre moi et la machine je pense que la machine va gagner et que je vais perdre mon avis est un peu mitigé ça a l'air d'être une montre très agréable à porter d'une bonne finition mais apparemment compliqué pour l'interprétation et puis il faut vraiment une loupe pour lire les instructions sur le mini mini livre
Доставка швидка.
buen producto
relógio recebido conforme a descrição